SMS Terms & Conditions

Effective Date: August 6, 2026

1. Agreement

These SMS Terms & Conditions govern the RentCafe Leasing & Community Updates text messaging program. You accept them when you submit your mobile number with one or more consent boxes checked — on a property website powered by RentCafe, on RentCafe.com, or on this site. If you prefer not to receive texts, simply leave the boxes unchecked; leasing teams are equally happy to reach you by email or phone.

2. What the Program Sends

Depending on the categories you selected, the program sends:

• Leasing assistance: tour scheduling and confirmations, and responses from the leasing team to inquiries you submitted
• Application updates: rental application status, screening and document requests, applicant portal account alerts, and move-in reminders
• Availability alerts & offers: promotional content — unit availability, pricing specials, and community events — sent only with your separate express consent
• Enrollment confirmations and responses to STOP and HELP keywords

Example message: “RentCafe: Hi Jordan, your tour of Harbor Point Apartments is confirmed for Sat, Aug 15 at 2 PM. Ask for the leasing office. Reply HELP for help, STOP to opt out.”

3. Consent

You must be 18 or older to enroll in this program.

Submitting your number with a box checked means that you:

• Authorize RentCafe, on behalf of the property or properties you contacted, to text the selected categories of messages to that number using automated technology
• Certify the number is your own (you are its subscriber or customary user)
• Acknowledge that marketing texts require their own checkbox — declining them never limits your ability to tour, apply, or lease, and never affects the service categories you did select
• Acknowledge that consent to marketing texts is not a condition of any purchase, application, or lease

If your number changes, notify the leasing office or re-submit a form with your new number. Yardi is not responsible for texts delivered to a number you no longer control.

4. Frequency and Cost

Message frequency depends on your leasing activity; a typical subscriber receives no more than six messages per month, and promotional messages are capped at four per month. Message and data rates may apply — your carrier's standard charges are your responsibility. This program never charges premium fees.

5. Cancelling Texts

Any of the following ends program messages:

• Text STOP in reply to any program message (ends all categories; one final confirmation is sent)
• Ask the leasing office you opted in with to remove or change your selections
• Email renters@rentcafe.com

Text START to resume messages after an opt-out. Cancelling texts has no effect on any tour, application, or lease.

6. Getting Help

• Text HELP in reply to any program message
• Email renters@rentcafe.com
• Call (805) 699-2040

7. Carriers

Available on AT&T, T-Mobile, Verizon, U.S. Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and other major U.S. carriers; participation can change without notice. Carriers are not liable for delayed or undelivered messages.

8. Legal Compliance

The program is operated in accordance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, The Campaign Registry (TCR) requirements, and applicable mobile carrier codes of conduct.

9. Privacy

Data collected by the program is described in its Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

10. Disclaimers

Message delivery depends on carrier networks and is not guaranteed. Yardi is not liable for delayed or undelivered messages, carrier charges, or losses arising from reliance on a text that did not arrive. Program texts are a convenience and do not replace official notices about your application or lease.

11. Updates to These Terms

Yardi may revise these Terms; revisions take effect when posted here with a new Effective Date. Remaining enrolled after a revision is acceptance of it.

12. Suspension

Yardi may stop sending messages to any number at its discretion — for example at a carrier's direction, when a number appears reassigned, or when the program is misused.

13. Contact