What this program is
Prospective renters find apartments on RentCafe.com and on property marketing websites powered by RentCafe. When a prospect requests a tour, asks a leasing question, or submits a rental application, the leasing office follows up. This program delivers that follow-up by text message — tour confirmations, leasing answers, and application status — to prospects and applicants who asked for it, plus availability alerts and promotional offers for those who separately requested them.
Message categories
Consent is collected per category. A prospect can request tour and application texts without ever receiving a promotional message.
- Leasing assistance (customer service): answers from the leasing team, tour scheduling and confirmations, and follow-ups to questions the prospect submitted.
- Application updates (account notifications): application received/approved status, screening and document requests, applicant portal account alerts, and move-in preparation reminders.
- Availability alerts & offers (marketing): new-unit availability matching a saved search, pricing specials, look-and-lease promotions, and community events.
How users opt in
Prospects and applicants opt in at the moment they contact a property, or on this page:
- On a property website powered by RentCafe (or on RentCafe.com), the prospect fills out a Contact Us, Schedule a Tour, or rental application form and enters their mobile phone number.
- Below the phone field, the form presents an unchecked consent checkbox for each message category (leasing assistance, application updates, availability alerts & offers). Nothing is pre-selected; the prospect checks only what they want.
- Next to the checkboxes, the form displays the following disclosure, linking to this program's Terms & Conditions and Privacy Policy:
“By entering your mobile number and checking a box above, you authorize the selected text messages from RentCafe on behalf of this property. Message frequency varies; message and data rates may apply. Text HELP for help and STOP to cancel at any time. Agreeing to receive any of these texts is never required to tour, apply for, or lease an apartment, and every form submits with all boxes left unchecked. See the program's SMS Terms & Conditions and Privacy Policy.”
- The first message the prospect receives confirms their enrollment and repeats the opt-out instructions.
Only numbers submitted this way — by their owner, with the relevant box checked — receive messages, and promotional alerts go only to prospects who checked the marketing box. Contact lists are never bought, rented, or imported from data brokers.
Request leasing text updates
You can opt in here, or on any property website powered by RentCafe when you request a tour or submit an application.
Thanks — your request is in. We recorded your opt-in for the categories you chose. Your first message will confirm your enrollment.
Sample messages
RentCafe: Hi Jordan, your tour of Harbor Point Apartments is confirmed for Sat, Aug 15 at 2 PM. Ask for the leasing office. Reply HELP for help, STOP to opt out.
RentCafe: Good news — your rental application to Harbor Point has been approved! Next steps are waiting in your applicant portal. Reply HELP for help, STOP to opt out.
RentCafe: A 2BR/2BA just opened up at Harbor Point starting at $2,195/mo. Want to see it this week? Reply HELP for help, STOP to opt out.
RentCafe: Limited-time offer at Harbor Point: apply by Aug 31 and get your application fee waived. Reply HELP for help, STOP to opt out.
RentCafe: We still need a copy of your ID to finish your application. Upload it in your applicant portal. Reply HELP for help, STOP to opt out.
Message frequency and cost
Frequency depends on the prospect's activity: an active applicant may receive several updates in an application week, while availability alerts are capped at four promotional messages per month. A typical subscriber receives no more than six messages per month in total. Message and data rates may apply — check with your carrier about your plan.
How to opt out and get help
Reply STOP |
Ends all texts from this program immediately. One final confirmation message is sent, then nothing further. Your tour, application, or lease is completely unaffected — the leasing office will reach you by email or phone instead. |
|---|---|
Reply START |
Turns texts back on for a number that previously opted out. |
Reply HELP |
Sends program information and support contacts. |
You can also change or withdraw any category selection by contacting the leasing office you opted in with, or by reaching support at the contacts below.
About Yardi Systems, Inc.
Yardi Systems, Inc. (“Yardi”) has built software for real estate owners, managers, and investors since 1984 and is headquartered at 430 South Fairview Avenue, Santa Barbara, CA 93117. RentCafe is Yardi's renter-facing platform: prospects search and apply for apartments on RentCafe.com and on thousands of property websites it powers, and residents use it to pay rent and manage their accounts (www.rentcafe.com). More about the company is at www.yardi.com; all Yardi text messaging programs are documented at www.yardimsg.com.
Support
Yardi Systems, Inc.
430 South Fairview Avenue
Santa Barbara, CA 93117, USA
Phone: (805) 699-2040
Email: renters@rentcafe.com
Disclosures
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel. Carriers are not liable for delayed or undelivered messages. Consent to receive marketing text messages is never a condition of touring, applying for, or leasing any property. Supported carriers include AT&T, T-Mobile, Verizon, U.S. Cellular, and other major U.S. carriers; carrier participation may change without notice.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
See the full SMS Terms & Conditions and Privacy Policy for this program.