SMS Terms & Conditions

Effective Date: August 3, 2026

1. Acceptance of Terms

By registering your mobile phone number for text-message two-factor authentication in YardiOne, you agree to these SMS Terms & Conditions. If you do not agree, do not select text message (SMS) as your verification method; alternate verification methods are available.

2. Program Description

The YardiOne Account Verification program sends account verification and account-security text messages, including:

• One-time passcodes (OTP) required to complete sign-in when two-factor authentication is enabled
• One-time passcodes to confirm ownership of a phone number during enrollment
• One-time passcodes to confirm sensitive account changes (such as a password reset or new device registration)
• Opt-in, opt-out, and HELP confirmation messages

This program sends no marketing or promotional content. Every message is triggered by an action taken at your account.

Example message: “YardiOne: Your verification code is 482913. It expires in 10 minutes. Never share this code with anyone. Msg&data rates may apply. Reply HELP for help, STOP to opt out.”

3. Consent and Opt-In

Age requirement: You must be 18 years of age or older to register a phone number for this program. You are responsible for meeting this requirement before enrolling.

By entering your mobile phone number during two-factor authentication enrollment and completing verification, you:

• Consent to receive account verification and security text messages from Yardi at the number provided
• Confirm that you are the subscriber or customary user of that phone number
• Understand that consent is not a condition of any purchase or of using Yardi software — alternate verification methods are available
• Understand that messages are delivered by automated technology to the number you registered

Number changes: If you change your mobile number, update your registered number in YardiOne account settings and complete verification again. You are responsible for maintaining an accurate number; Yardi is not responsible for messages sent to a number that is no longer yours.

4. Message Frequency and Charges

Message frequency varies based on your sign-in activity: one message per verification request you initiate. Message and data rates may apply depending on your mobile plan. Contact your carrier for details about your plan's rates and fees.

5. How to Opt Out

You may opt out at any time by:

• Replying STOP to any message from this program
• Removing your phone number under Account Settings → Security → Two-Factor Authentication in YardiOne
• Contacting us at support@yardi.com

After replying STOP you will receive one final message confirming your opt-out; no further messages will be sent unless you re-subscribe by replying START or re-enrolling in account settings. Opting out of text verification does not close your YardiOne account, but you will need an alternate verification method to sign in if your organization requires two-factor authentication.

6. Help and Support

• Reply HELP to any message from this program
• Email support@yardi.com
• Call (805) 699-2040

7. Supported Carriers

The program is supported on major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and others. Carrier participation may change without notice. Carriers are not liable for delayed or undelivered messages.

8. Compliance

Yardi operates this program in accordance with applicable laws and industry requirements, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, The Campaign Registry (TCR) requirements, and mobile carrier codes of conduct.

9. Privacy

Information collected through this program is handled as described in the program's Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

10. Disclaimers and Limitation of Liability

Text message delivery is subject to effective transmission by your mobile carrier and network availability. Yardi is not liable for delayed or undelivered messages, carrier charges, carrier service interruptions, or any losses arising from your inability to receive a verification code. If you cannot receive codes, use an alternate verification method or contact your administrator.

11. Changes to These Terms

Yardi may modify these Terms from time to time. Changes are effective when posted to this page with an updated Effective Date. Continued participation in the program after changes are posted constitutes acceptance of the modified Terms.

12. Termination

Yardi may suspend or terminate delivery of messages to any number at any time, including where required by a carrier, where a number appears to have been reassigned, or where these Terms are violated.

13. Contact