Privacy Policy

Effective Date: September 22, 2026

1. Introduction

This Privacy Policy describes what Yardi Systems, Inc. (“Yardi,” “we,” “our,” or “us”) does with the information it gathers while running the Yardi Corporate Messages text messaging program — the program that texts customer care replies, account notifications, and (with separate consent) marketing to people who shared a mobile number with Yardi through yardi.com forms, events, sales conversations, or partner programs.

2. Information We Collect

Enrolling in the program gives us:

• The mobile number you entered
• The name and email address you entered alongside it
• Which categories you ticked, together with a record of when, where, and how each consent was given
• Delivery receipts showing whether each text was sent and reached your handset
• The carrier and device details a text needs in order to be routed
• Any STOP, START, or HELP replies you send

3. How We Use Your Information

That information is used for these purposes and no others:

• Sending you the categories of text you asked for
• Keeping an accurate record of your consents, category choices, and opt-outs
• Answering your questions about the program
• Checking that texts are being delivered and fixing delivery faults
• Meeting our obligations under the law, carrier rules, and The Campaign Registry

Marketing texts are sent only to people who ticked the marketing box. Choosing customer care or account notifications on their own never leads to a marketing text.

4. Information Sharing

Yardi does not sell personal information. The only parties that receive program data are:

• The telecommunications carriers and SMS delivery platforms that carry the texts, for delivery alone
• Mobile network operators and The Campaign Registry, for routing and regulatory registration
• Public authorities, where the law compels disclosure

5. Your Rights and Choices

• Opt out: text STOP in reply to any program message, or ask us by email or phone to remove one category or all of them
• Get help: text HELP in reply to any program message
• Access: ask for a copy of the personal information the program holds about you
• Correction: ask us to fix an incorrect number, name, or email address
• Deletion: ask us to erase your information, subject to the retention period described in Section 7

6. Data Security

Program data is protected by technical and organizational safeguards proportionate to its sensitivity — transport encryption, role-based access limits, and audit trails — against accidental or unlawful access, change, disclosure, or loss.

7. Data Retention

Records of your consent and the data tied to it are kept for at least four (4) years after collection or after your most recent interaction with the program, the period the Telephone Consumer Protection Act (TCPA) and industry practice call for. Delivery logs may be held longer where operations or compliance require it.

8. Third-Party Service Providers

Running the program relies on outside providers: SMS delivery platforms and telecommunications carriers, The Campaign Registry for brand and campaign registration, and the mobile network operators themselves (AT&T, T-Mobile, Verizon, and others). Each is bound by contract to protect the data it handles and to use it only for the task Yardi assigns.

9. How to Exercise Your Rights

Send a privacy request to any of the following:

• Email: support@yardi.com
• Phone: (805) 699-2040
• Mail: Yardi Systems, Inc., 430 South Fairview Avenue, Goleta, CA 93117, USA

Yardi answers within 30 days and may first ask you to confirm your identity.

10. State-Specific Privacy Rights

Residents of states with comprehensive privacy statutes — among them California, Virginia, Colorado, Connecticut, and Utah — may hold further rights:

• California (CCPA/CPRA): to learn what personal information is collected, to have it deleted, to opt out of sale (Yardi sells none), and to be free from discrimination for exercising these rights
• Virginia (VCDPA): to access, correct, delete, and receive a portable copy of personal data
• Colorado (CPA): to opt out of targeted advertising and certain other processing
• Elsewhere: comparable rights under the privacy statute of your state

Use the contact details in Section 9 to exercise them.

11. Protection of Minors

Yardi Corporate Messages is intended for adults. We do not knowingly gather information from anyone under 18 through it, and anyone under 18 should not enroll. Should we discover that a minor's information has been collected, we will erase it without delay.

12. Message Frequency and Charges

Up to 4 messages per month, marketing texts no more than 2 per month. Message and data rates may apply; your mobile carrier can explain what your plan charges.

13. Changes to This Policy

Yardi may revise this Privacy Policy. A revised version is published on this page with a new Effective Date, and remaining enrolled after publication signifies acceptance of the revision.

14. Contact Us