SMS Terms & Conditions

Effective Date: August 6, 2026

1. Acceptance of Terms

By providing your mobile phone number and opting in to one or more message categories of the RentCafe Resident Services program — in your RentCafe communication preferences, on a property form, or on this site — you agree to these SMS Terms & Conditions. If you do not agree, do not opt in; all resident communications remain available by email and in the resident portal.

2. Program Description

The RentCafe Resident Services program sends text messages from RentCafe to residents about their RentCafe resident account, in the categories each resident has selected:

• Customer service: updates and scheduling on maintenance and service requests submitted in RentCafe, package and delivery notices, appointment confirmations
• Account notifications: rent payment reminders and receipts, lease renewal notices, document-ready alerts, and other important account activity
• Community news and offers: resident event announcements, amenity updates, renewal offers, and referral promotions (promotional content, sent only with separate express consent)
• Account security (2FA): one-time passcodes to verify sign-in or sensitive account changes
• Opt-in, opt-out, and HELP confirmation messages

Example message: “RentCafe: Your rent payment of $1,450.00 was received. Thank you! View your receipt in the RentCafe app. Reply HELP for help, STOP to opt out.”

3. Consent and Opt-In

Age requirement: You must be 18 years of age or older to opt in to this program. You are responsible for meeting this requirement before enrolling.

By entering your mobile phone number and checking one or more category consent boxes, you:

• Consent to receive the selected categories of text messages from RentCafe at the number provided
• Confirm that you are the subscriber or customary user of that phone number
• Understand that each category is a separate consent: promotional (community news and offers) messages are sent only if you expressly selected that category, and you may keep service categories while declining promotional ones
• Understand that consent to receive promotional messages is not a condition of your lease, of any purchase, or of using RentCafe
• Understand that messages are delivered by automated technology to the number you provided

Number changes: If you change your mobile number, update it under Account Settings → Communication Preferences in RentCafe. You are responsible for maintaining an accurate number; Yardi is not responsible for messages sent to a number that is no longer yours.

4. Message Frequency and Charges

Message frequency varies by category and by your account activity. A typical resident receives up to eight messages per month across all categories; promotional messages are limited to no more than four per month. Message and data rates may apply depending on your mobile plan. Contact your carrier for details about your plan's rates and fees.

5. How to Opt Out

You may opt out at any time by:

• Replying STOP to any message from this program (cancels all categories)
• Unchecking any or all categories under Account Settings → Communication Preferences → Text Messages in RentCafe
• Contacting us at renters@rentcafe.com

After replying STOP you will receive one final message confirming your opt-out; no further messages will be sent unless you re-subscribe by replying START or re-enrolling in communication preferences. Opting out does not affect your lease or your RentCafe account; communications continue by email and in the resident portal.

6. Help and Support

• Reply HELP to any message from this program
• Email renters@rentcafe.com
• Call (805) 699-2040

7. Supported Carriers

The program is supported on major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and others. Carrier participation may change without notice. Carriers are not liable for delayed or undelivered messages.

8. Compliance

Yardi operates this program in accordance with applicable laws and industry requirements, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, The Campaign Registry (TCR) requirements, and mobile carrier codes of conduct.

9. Privacy

Information collected through this program is handled as described in the program's Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

10. Disclaimers and Limitation of Liability

Text message delivery is subject to effective transmission by your mobile carrier and network availability. Yardi is not liable for delayed or undelivered messages, carrier charges, carrier service interruptions, or any losses arising from your inability to receive a message. Text messages supplement — and do not replace — official notices delivered under your lease or applicable law.

11. Changes to These Terms

Yardi may modify these Terms from time to time. Changes are effective when posted to this page with an updated Effective Date. Continued participation in the program after changes are posted constitutes acceptance of the modified Terms.

12. Termination

Yardi may suspend or terminate delivery of messages to any number at any time, including where required by a carrier, where a number appears to have been reassigned, or where these Terms are violated.

13. Contact