RentCafe Resident Services SMS Program

What this program is

RentCafe is Yardi's resident platform: residents create a RentCafe account and use RentCafe websites and mobile apps to pay rent, submit and track maintenance requests, renew their lease, and manage their resident account. Residents who opt in to this program receive text messages from RentCafe about that RentCafe account at the mobile number they registered, and — only with a separate, additional consent — occasional community news and promotional offers delivered through RentCafe. RentCafe is the sender of every message in this program.

What messages we send

Each message category below requires its own opt-in. Residents choose the categories they want and can change their selections at any time.

• Customer service: updates and scheduling on maintenance and service requests the resident submitted in RentCafe, package and delivery notices, and appointment confirmations.
• Account notifications: rent payment reminders and receipts, lease renewal notices, document-ready alerts, and other important account activity.
• Community news and offers (marketing): community event announcements, amenity updates, renewal offers, and referral promotions posted through RentCafe.
• Account security (2FA): one-time passcodes to verify sign-in or sensitive account changes, for residents who choose text message as their verification method.

How users opt in

Residents opt in through their RentCafe account or through this page:

1. The resident signs in to their property's RentCafe website or the RentCafe Resident mobile app.
2. Under Account Settings → Communication Preferences → Text Messages, the resident enters their mobile phone number and checks a separate consent box for each message category they want to receive (customer service, account notifications, community news and offers, account security).
3. The preferences screen displays the following consent language, with links to this program's Terms & Conditions and Privacy Policy:

4. RentCafe sends a welcome message confirming enrollment and the selected categories. The resident can update or withdraw any category consent on the same screen at any time.

Messages are sent only to numbers whose owners completed this opt-in, and marketing messages are sent only where the marketing category was separately and expressly selected. Phone numbers are never purchased, rented, or imported from third-party lists.

Sign up for resident text messages

You can opt in to RentCafe resident text messages here, or directly in RentCafe under Account Settings → Communication Preferences → Text Messages.

Sample messages

Message frequency and cost

Message frequency varies by category and by the resident's account activity. A typical resident receives up to eight messages per month across all categories; promotional messages are limited to no more than four per month. Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

How to opt out and get help

You can also opt out of any individual category — or all of them — at any time under Account Settings → Communication Preferences → Text Messages in RentCafe, or by contacting support using the details below.

About Yardi Systems, Inc.

Yardi Systems, Inc. (“Yardi”) has developed and supported investment management and property management software since 1984. Headquartered at 430 South Fairview Avenue, Santa Barbara, CA 93117, Yardi employs thousands of people in offices worldwide and serves real estate owners, managers, and investors ranging from small property owners to large institutional portfolios. RentCafe is Yardi's resident and applicant platform, used by renters nationwide to search, apply, pay rent, and manage their accounts (www.rentcafe.com). Learn more about the company at www.yardi.com, or see all Yardi text messaging programs at www.yardimsg.com.

Support

Disclosures

See the full SMS Terms & Conditions and Privacy Policy for this program.