What this program is
Yardi Systems, Inc. develops software platforms used by real estate owners, managers, investors, and their staff. Client users work with Yardi through Client Central: they open and track support cases, receive service and maintenance notices, manage invoices, and register for training and events. Users who opt in to this program receive those support and account communications by text message at the mobile number they registered, and — only with a separate, additional consent — occasional product news, webinar invitations, and event announcements from Yardi.
What messages we send
Each message category below requires its own opt-in. Users choose the categories they want and can change their selections at any time.
- Customer support: replies and status updates on support cases the user opened, scheduled callback confirmations, and requests for additional information from Yardi technical support.
- Account & service notifications: scheduled maintenance windows, service availability alerts, invoice-ready and payment reminders, and training registration confirmations.
- Product news & events (marketing): product announcements, webinar invitations, and Yardi conference and event updates.
How users opt in
Client users opt in through their Yardi Client Central account or through this page:
- The user signs in to Yardi Client Central.
- Under Profile → Communication Preferences → Text Messages, the user enters their mobile phone number and checks a separate consent box for each message category they want to receive (customer support, account & service notifications, product news & events).
- The preferences screen displays the following consent language, with links to this program's Terms & Conditions and Privacy Policy:
“By providing your mobile number and checking one or more boxes above, you agree to receive the selected categories of text messages from Yardi at the number provided. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Consent to receive any of these messages is optional and is not a condition of any purchase or of using Yardi software or services — leave every box unchecked and your account, support cases, and services are unaffected. See our SMS Terms & Conditions and Privacy Policy.”
- Yardi sends a welcome message confirming enrollment and the selected categories. The user can update or withdraw any category consent on the same screen at any time.
Messages are sent only to numbers whose owners completed this opt-in, and marketing messages are sent only where the product news & events category was separately and expressly selected. Phone numbers are never purchased, rented, or imported from third-party lists.
Sign up for client text messages
You can opt in to Yardi client text messages here, or directly in Yardi Client Central under Profile → Communication Preferences → Text Messages.
We received your submission. Your communication preferences have been recorded. If you selected one or more categories, you will receive a welcome message confirming your enrollment.
Sample messages
Yardi: Your support case #248317 has been updated — a specialist replied with next steps. View the reply in Client Central. Reply HELP for help, STOP to opt out.
Yardi: Scheduled maintenance for your Yardi environment begins Sat, Sep 12 at 10 PM PT and lasts up to 4 hours. Reply HELP for help, STOP to opt out.
Yardi: Invoice INV-90412 is now available in Client Central. Payment is due Oct 1. Reply HELP for help, STOP to opt out.
Yardi: Registration for YASC San Diego is now open — reserve your spot and browse the session catalog in Client Central. Reply HELP for help, STOP to opt out.
Yardi: New webinar: what's new in your Yardi platform this quarter. Save your seat in Client Central. Reply HELP for help, STOP to opt out.
Message frequency and cost
Message frequency varies by category and by the user's account activity. A typical user receives up to six messages per month across all categories; promotional messages are limited to no more than four per month. Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.
How to opt out and get help
Reply STOP |
Cancels all client text messages from this program. You will receive one final message confirming the opt-out, and no further messages will be sent. Your Yardi account and support cases are unaffected; communications continue by email and in Client Central. |
|---|---|
Reply START |
Re-subscribes a previously opted-out number. |
Reply HELP |
Returns a message with program information and support contact details. |
You can also opt out of any individual category — or all of them — at any time under Profile → Communication Preferences → Text Messages in Yardi Client Central, or by contacting support using the details below.
About Yardi Systems, Inc.
Yardi Systems, Inc. (“Yardi”) has developed and supported investment management and property management software since 1984. Headquartered at 430 South Fairview Avenue, Santa Barbara, CA 93117, Yardi employs thousands of people in offices worldwide and serves real estate owners, managers, and investors ranging from small property owners to large institutional portfolios. Learn more about the company at www.yardi.com, or see all Yardi text messaging programs at www.yardimsg.com.
Support
Yardi Systems, Inc.
430 South Fairview Avenue
Santa Barbara, CA 93117, USA
Phone: (805) 699-2040
Email: support@yardi.com
Disclosures
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel. Carriers are not liable for delayed or undelivered messages. Consent to receive promotional text messages is not a condition of any purchase or of using Yardi software or services. Supported carriers include AT&T, T-Mobile, Verizon, U.S. Cellular, and other major U.S. carriers; carrier participation may change without notice.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
See the full SMS Terms & Conditions and Privacy Policy for this program.