What this program is
RentCafe is Yardi's resident and applicant platform: renters use RentCafe websites and mobile apps to search for apartments, apply, pay rent, submit maintenance requests, and communicate with their property. To protect renter accounts, RentCafe supports two-factor authentication (2FA): when a user signs in or performs a sensitive account action, a one-time passcode (OTP) is delivered to the mobile phone number the user registered, and the user must enter that code to continue.
This messaging program sends only account verification and account-security messages. It sends no marketing, promotional, or informational content of any kind. Every message is triggered directly by an action the user takes (such as attempting to sign in, creating an account, resetting a password, or registering a new device).
How users opt in
Users opt in to this program by registering their mobile phone number for verification on their RentCafe account:
- The user creates a RentCafe account (or signs in to an existing one) on their property's RentCafe website or in the RentCafe Resident mobile app.
- During registration, or under Account Settings → Security → Two-Factor Authentication, the user selects Text message (SMS) as their verification method and enters their mobile phone number.
- The enrollment screen displays the following consent language, with links to the program's Terms & Conditions and Privacy Policy:
“By providing your mobile number and selecting Verify, you agree to receive account verification and security text messages from RentCafe at the number provided. Message frequency varies based on your sign-in activity. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of applying for or renting any property. See our SMS Terms & Conditions and Privacy Policy.”
- A verification code is sent to the number the user entered. The user confirms ownership of the number by entering the code, which completes enrollment.
Verification messages are sent only to numbers that have completed this enrollment, and only in response to a verification event initiated at that user's account (a sign-in attempt, password reset, or device registration). Phone numbers are never purchased, rented, or imported from third-party lists.
Enroll in text verification
You can opt in to RentCafe text verification here, or directly in RentCafe under Account Settings → Security → Two-Factor Authentication. Enrollment is completed by confirming a verification code sent to your mobile number.
We received your submission. Your enrollment request has been recorded. A verification code will be sent to your mobile number to confirm your opt-in the next time you sign in to RentCafe.
Sample messages
RentCafe: Your verification code is 736405. It expires in 10 minutes. Never share this code with anyone. Msg&data rates may apply. Reply HELP for help, STOP to opt out.
RentCafe: Your verification code is 219847. RentCafe will never call or text you to ask for this code. Msg&data rates may apply. Reply HELP for help, STOP to opt out.
RentCafe: You have opted out of text verification codes and will receive no further messages. To sign in, use an alternate verification method. Reply START to re-subscribe.
RentCafe: For help, contact renters@rentcafe.com or (805) 699-2040. Msg&data rates may apply. Reply STOP to opt out.
Message frequency and cost
Message frequency varies based on the user's sign-in activity: one message is sent per verification request the user initiates. A typical user receives between one and ten messages per month. Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.
How to opt out and get help
Reply STOP |
Cancels text verification. You will receive one final message confirming the opt-out, and no further messages will be sent. Your RentCafe account remains active; you will need to use an alternate verification method (such as email) to sign in. |
|---|---|
Reply START |
Re-subscribes a previously opted-out number to text verification. |
Reply HELP |
Returns a message with program information and support contact details. |
You can also opt out at any time by removing your phone number from Account Settings → Security → Two-Factor Authentication in RentCafe, or by contacting support using the details below.
Support
Yardi Systems, Inc.
430 South Fairview Avenue
Santa Barbara, CA 93117, USA
Phone: (805) 699-2040
Email: renters@rentcafe.com
Disclosures
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel. Carriers are not liable for delayed or undelivered messages. Consent to receive verification text messages is not a condition of any purchase, application, or lease. Supported carriers include AT&T, T-Mobile, Verizon, U.S. Cellular, and other major U.S. carriers; carrier participation may change without notice.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
See the full SMS Terms & Conditions and Privacy Policy for this program.